Advanced Veterinary Medical Center
Veterinary Receptionist/Client Service Representative- Evening Shift
El Sobrante, California•Full-time
$25 - $30 hourly
$25 - $30 hourly
About the Job
Advanced Veterinary Medical Center is urgently hiring an experienced Veterinary Receptionist / Client Service Representative (CSR) to join our growing team.
About Us
Advanced Veterinary Medical Center is a state-of-the-art veterinary hospital dedicated to providing exceptional medical care and compassionate service to our patients and clients. For over 5 years, we have proudly served the San Pablo and surrounding communities as a trusted full-service veterinary hospital.
Advanced Veterinary Medical Center is a state-of-the-art veterinary hospital dedicated to providing exceptional medical care and compassionate service to our patients and clients. For over 5 years, we have proudly served the San Pablo and surrounding communities as a trusted full-service veterinary hospital.
Our fast-paced, multi-doctor practice is open 7 days a week and offers wellness and preventative care, urgent care, digital full-body and dental radiography, dentistry, in-house diagnostics, soft tissue and orthopedic surgery, and more. We pride ourselves on building long-lasting relationships with our clients while maintaining a positive and supportive workplace culture that values teamwork and work-life balance.
We are seeking a dependable, detail-oriented, and compassionate individual who thrives in a high-energy environment and is passionate about client communication and patient care.
Weekend availability is required.
Weekend availability is required.
Position Overview
Veterinary Receptionists play a vital role in the daily operations of our hospital. As the first point of contact for our clients, you will help create a welcoming and supportive experience while coordinating appointments, managing phone communication, maintaining medical records, and assisting the medical team as needed.
Veterinary Receptionists play a vital role in the daily operations of our hospital. As the first point of contact for our clients, you will help create a welcoming and supportive experience while coordinating appointments, managing phone communication, maintaining medical records, and assisting the medical team as needed.
This is a mid-level position, and previous veterinary experience is required.
Responsibilities
- Greet clients and patients professionally and compassionately
- Answer and manage high-volume, multi-line phone systems
- Schedule appointments efficiently and accurately
- Room patients according to the hospital schedule
- Obtain and communicate accurate patient histories
- Triage client concerns and recognize urgent versus non-urgent cases
- Educate clients regarding treatments, procedures, vaccinations, and preventative care
- Maintain accurate medical records and patient confidentiality
- Process paperwork and update computer records promptly
- Restock supplies and maintain cleanliness in reception and exam areas
- Assist in maintaining hospital sanitation and organization
- Support the veterinary team with daily hospital operations as needed
Standard Expectations
- Maintain professionalism and compassionate communication with clients, patients, and coworkers
- Exhibit a positive, enthusiastic, and team-oriented attitude
- Work efficiently and calmly in high-stress situations, including emergencies and euthanasia appointments
- Uphold hospital sanitation, safety, and standard operating procedures
- Demonstrate strong multitasking and organizational skills
- Escalate concerns professionally to management when appropriate
- Comfortable using multiple digital platforms including Windows, Gmail, Google Drive, and veterinary software systems
Qualifications
- High school diploma or GED required
- Previous veterinary reception or veterinary hospital experience highly preferred
- Experience with IDEXX Neo software strongly preferred
- Strong communication and customer service skills
- Ability to multitask in a fast-paced clinical environment
- Detail-oriented with strong organizational abilities
- Compassionate, reliable, and eager to learn
- Ability to work weekends required
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Employee discounts
Why Join AVMC?
- Supportive and collaborative team environment
- Opportunity for continued learning and professional growth
- Advanced medical facility with modern technology
- Meaningful work helping pets and their families
- Positive workplace culture focused on teamwork and compassion
If you are an experienced veterinary receptionist who is passionate about client care and thrives in a fast-paced environment, we encourage you to apply and become part of the Advanced Veterinary Medical Center team.